Privacy Notice

This notice explains how babelon ("we") handles personal data when you use Babel. babelon is the data controller for the personal data described here.

Data we collect and why

• Account data (name, email, sign-in credentials) — to create and run your account (contract).
• Conversations (your questions and the Librarian's replies) — to provide the Service and show your saved volumes (contract).
• Usage and device data (question counts, IP address, browser and device identifiers, logs) — to enforce plan limits, keep the Service secure and prevent abuse, and improve it (legitimate interests).
• Sales and support messages (details you send through the contact form) — to respond to you (legitimate interests / steps before a contract).
• Plan status (whether you have an active subscription) — to unlock the features you pay for (contract).

Who we share it with

• Service providers who host and run the Service, including our database and AI model providers, who process your conversations only to generate replies.
• Paddle.com, our Merchant of Record, for the sale of subscriptions, subscription management, payments, tax compliance and invoicing.
• Professional advisers (legal, accounting) where needed.
• Authorities where required by law.

We do not sell your personal data.

International transfers

Our providers may process data outside your country, including outside the UK/EEA. Where they do, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

How long we keep it

We keep account data and conversations while your account is active. When you delete a conversation or your account, we delete or anonymise the data within a reasonable period, unless we must keep it to meet legal obligations.

Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict or object to the use of your data, to data portability, and to withdraw consent. You can also complain to your local data protection authority. Contact us to exercise these rights; we respond within one month.

Security

We use appropriate technical and organisational measures, including encryption in transit, access controls, and per-account data isolation.

Cookies

We use only essential storage needed to keep you signed in and the Service working. We do not use advertising cookies. You can clear stored data in your browser settings, but you will be signed out.

Contact

Reach babelon via our contact page.